E-Commerce Case Studies: from customers for customers
When our customers agree to talk about their e-commerce success formula, they do so because they are proud of what they have achieved. We look forward to telling you unique stories. Stories, how our customers have experienced them. Challenges they have mastered. And questions that they may be able to answer for you. Let our case studies inspire you.
What is your story? Would you like to share your success with us?
B2B Customer Service
Customer loyalty is significantly higher when requirements are met online
Business customers have exclusive access to spare parts and parts lists in the GROB4CARE B2B spare parts shop. The right parts for repairs, planned maintenance or upgrades can be identified quickly and easily and ordered online straightaway.
Do you want to offer shoppers business purchases in a class of their own? Then make the right changes to your B2B shop.
Internationalisation
Globalization without risk at Semikron
Multi-tenant is a system that allows you to run several independent applications using a single user interface. What does this mean for an online store?
Subshops in own languages, with special assortment or for certain brands. Specialist retailer portals or new markets abroad. Semikron is demonstrating the latter.
Mobile shopping
28% increase in turnover following relaunch on the premise of “mobile first”
The SCHIESSER brand has always stood for the highest quality underwear with a guaranteed feel-good factor. Customers have been putting their trust in SCHIESSER since 1875. But how do you translate tradition, innovation and creativity into the modern zeitgeist? The business, whose headquarters are on Lake Constance, shows us how to do it in the SCHIESSER Shop. 100% “mobile first” optimised since the last relaunch. Brand, values and emotions can be experienced digitally using any device.
customer requirements on a single platform
15% more orders: Mercedes-Benz comeback for used parts
Not many people know that at Mercedes-Benz, B2C and B2B customers can easily buy original used parts online from the mbgtc.de shop. It wasn’t always so convenient. Slow searches and irregular updates made online shopping difficult.
Today, business and retail customers enjoy considerably better service in separate B2B and B2C shops.
